Here to help

A little help.
A smoother day.

Need a hand with PlanMate? Whether it’s your account, an appointment, or something that isn’t working, get in touch with our support team.

Let’s sort it out.

Use the contact form and we’ll get back to you at the email address you provide.

We usually reply within 2 business days.

Tell us what happened and what you expected. Include your device model, operating system, and PlanMate app version if you know them.

Include the salon name and appointment date so we can understand the issue. For an urgent change, contact the salon directly.

You can also contact us for help with your account, deletion requests, or questions about your personal information.

All fields are required. A few details will help us help you faster.

Your name

Email address

What can we help with?

Your message

Please don’t include passwords, payment card details, or other sensitive information.

Please provide an email address where we can reply to your request.